Testimonial

Wanted to let you know Edmund made it safe and sound into San Francisco. Thanks for all your help and please thank your colleague who picked him up in the morning and sent me updates. He was very kind and helpful.

Thanks again!

Sarah Cornwell [2018 – Edmund EXP SFO]

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I’d like to say a huge thank you to yourself and your team at Mitchville.
You have all been fabulous with Leo and updating me etc.
You have made this difficult/emotional time much easier and put me at ease.

Many many thanks
Kerrin Wittber [2018 – Leo EXP MEL]

We have now collected Prince and Leo from the airport here in Canberra and are so pleased to see them!

Thank you again very much for all your great care and attention in getting the dogs from Indonesia to Australia. We have really appreciated all your assistance, as well as your consistent courtesy and professionalism.

Please also pass on our thanks to all your colleagues in Singapore.
Very warmest regards, Nicola and family

Nicola Watts [2018 – Prince & Leo JKT/SIN/AUS]

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I just wanted to drop you a line to say thank you very much for organising Monty’s transportation to the UK. He arrived safely at our friend’s house in Leicestershire at 2.20am on Friday… A long journey, but he seemed pretty relaxed about it all. I am sure that a lot of that was due to your efficiency and organisation. Also, we were worried about the dog when he left our house, but the guy who came to pick him up was very reassuring, and Monty obviously felt quite happy with him getting into the cage and driving off!
I will not hesitate to recommend you to other people requiring pet transport in the future.

Thanks a lot and best regards

Kim Inglis [2018 – Monty EXP UK]

(With all lovely staff of Mitchville Relopet)

This is a letter of gratitude for you and your colleagues of your excellent service on Luffy’s relocation!
Thanks for your prompt replies and cares for my little baby Luffy so that we can reunited in Melbourne.  Thanks again and really appreciate your unbounded love and efforts.

Merry Christmas and Happy New Year!

Ariana & Alex & Luffy [2017 – Luffy EXP MEL]

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A big thanks once again for coordinating the move of Coco and Charlie.  They arrived well and are very settled now in Amsterdam which is great.  I greatly appreciate your professionalism and great service.

Steve Griffiths [2017 – Coco & Charlie EXP AMS]

Phuket, our lovely cat who had waited for us for several months in Singapore, well took her very first flight to Japan to settle down in her new house in Kyoto.It”s been already more than 10 days here and she is enjoying her new life.

Thank you so much for your support.

Tomoko Furuse [2017 – Phuket EXP JAPAN]

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Thank you very much for your assistance with the export procedures, your advice and handling of Bonnie to ensure her safe arrival in Australia.

Very much appreciated.

Janie Bentham [2017 – Bonnie EXP MEL]

I hope you are well.

I wanted to let you know that Scout arrived (as I’m sure you know), she was happy and healthy and no problems.  Relatively smooth process………

But i wanted to take some time to give feedback, as I think people only do this when it’s bad.  For me working with Mitchville was a breeze from the first phone call to the final pick-up and delivery of Scout.  The consistent follow ups and your whole process took away the headaches and stress and we always felt in control of the process and confident Scout would arrive in 1 piece.

Thanks again, and I won’t hesitate to recommend the company to other Expats who require the service.

Andy Mitchell [2017 – Scout EXP LHR]

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Toffee and Archie arrived safely and are on good form.
Thank you for arranging their export so practically and efficiently.
I think they are going to enjoy their new surroundings.

Pamela Almond [2017 – EXP MAN, UK]

I would like to express my heartfelt thanks to you and your team for the service you guys have provided. Kia has settled in well. The facilitation for Kia’s transportation was superb.
Would greatly recommend you guys for time to come.
Again, thanks from family and Kia.

Viven Naidu [2017 – EXP]

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Many thanks. Both your agents’ and your services are exemplary. I will not hesitate to recommend your company’s services to potential relocations.

Both have Sky and Dodo will be arriving at my house at about 5.00pm today.

Raymond Ng [2017 – EXP PER]

I know this is a delayed thank you, but just to say a very big thank you to everyone at Mitchville who helped Toby on his journey from Thailand to Australia.

You all did a great job and I would definitely recommend Mitchville to anyone who is needing to relocate their pet.

Thank you again.

Julie Hunnisett [2017 – Toby BKK/SIN/BNE]

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I was so happy to get the call from Jeary that Pinot was ready to be dropped off! I expected Pinot to be bouncing around when he saw me but he was a little sedate and dazed – I guess I’m the same when I got off a long flight too. But when he saw the tennis ball in the apartment, he perked up and became very playful.

I can’t thank you both enough for getting Pinot to Boston safely and for your patience, support, and constant communication.  As anxious as I was during Pinot’s relocation (not to mention the sleepless nights), I felt reassured every step of the way knowing that I was working with professional and caring people.

Pinot and I thank you both.  Here are some happy snaps of Pinot:

Judy Chow [2017 – Pinot EXP BOS, USA]

Thank you both very very much for your help & support with Barney.

It’s been a pleasure and would highly recommend using your respective companies in the future.

Joanne Cross [2017 – Barney EXP INDIA]

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I’m please to let you know Hana’s arrived safe and sound. Thank you and your team for everything you did.

Michael Meacham [2016 – EXP HAWAII]

Just want to let you know Bubble was delivered timely to my apartment on the schedule date.

At first, she was stressed from all the moving and to a new environment but she’s doing a lot better after a day and here’s a few pictures of her after her 1st night of sleep. 

My son and I would like to take this opportunity to express our appreciation to you and Mitchville services.

Once again, thank you for all your assistance and help! We finally reunited!

Janice Evans [2016 – IMP USA]

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This morning Mitzi was delivered at 10.30h on the spot. The cat was clean and in good shape, so I am sure the quarantine facilities are of a high standard.

Your driver was courteous and friendly and handed me over all the papers.

I just want to take the occasion to thank you for the excellent service over the last weeks. Working with you was smooth and a pleasure, I always got all the answers I needed.

Definitely, the day where we will move back to Europe we will work with Mitchville again to take care of our pet.

Ulrich AUMULLER [2016 – IMP FRANCE]

We are happy to say that all our doggies have arrived safely last evening in Yangon. Thank you so much for your assistance and really made our dogs relocation a breeze and stress-free with all the necessary paperwork done professionally. Thank you once again to your team.

Pamela Koh [2016 – EXP RGN]

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I know I promised this testimonial for Mitchville some months ago but things were hectic here with a new baby and moving everything from Singapore (much more stressful than I expected!).  Needless to say, the fact I still wanted to send it is an absolute testament to the much valued service provided by both yourself and the staff at Mitchville and how appreciative I was for all your help.

From the very first moment your manager came out to personally give us a quote and review our paperwork I knew we were in great hands.  We have shipped our pets through a few countries and this was the first company that I had full faith in.  The Mitchville staff, return my emails promptly with accurate information and even helped me move the date forward for our pets departure to fall in line with our earlier arrival to New Zealand.  

I would happily attest to Mitchville’s professionalism and expert handling of our 3 cats to New Zealand from Singapore and would not hesitate to recommend you to anybody needing to have their pets moved in a caring and efficient way.

The best part about my experience with Mitchville was the fact that the communication was brilliant.  I could ask anything and have answers promptly.  This is rare in the pet shipping industry and by clarifying requirements accurately you made a very difficult and daunting process smooth and relaxed.  

Thank you so very much Mitchville for everything you did for us.  Our family and 3 cats are so grateful!

Jacqueline Allen [2016 – EXP NZ]

I can’t thank you enough for all your help in getting Banjo to us from Singapore to Baltimore.

He is not stressed at all & is his usual self & is fast asleep on the lounge. I think I was more stressed than he was but having you take care of the documentation made the move very smooth & efficient.   Thank you once again for your service & I would recommend you to anyone wanting to travel with a pet.

Kerry, David & Banjo Wyborn [2016 – EXP BALTIMORE, USA]

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Just wanted to let you know that our dog Lucky arrived yesterday afternoon to Texas. Everything went smoothly. Lucky is looking wonderful. I can’t thank you enough for your kindness & encouragement throughout the transfer process. Thank you for your taking care of our family pet!!

Teresa Catton [2015 – Lucky EXP TAXAS, USA]

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Thank you very much.  They are home safely & still in the process of exploring their new home!   I’m so happy to have them safely back with me again.

Thank you for your communications with the process at this end, it has been a great help & comforting to know I have someone to contact as & when needed.

Jenny Hall [2015 – Mila & Milo IMP BKK]

Kiki and Guapo arrived safely yesterday, and we are very pleased to finally have them home with us. Our 2 year old daughter is especially happy and has wasted no time ordering them around!

We are very happy with the serviced received from Mitchville and want to thank you for your constant updates, photos and empathy.

Anya Proctor [2015 – Kiki & Guapo EXP HND, JAPAN]

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A belated thank you for the kind assistance during our move to HK.  Appreciate your always prompt response and “Seamless” transfer of Gracie & Toby from SG to their new home.  We are settled in and dogs have fully adjusted.

Stephanie Sim [2015 – Gracie & Toby EXP HKG]

Thank you so much for this update and to you and all your colleagues a HUGE thank you from us and from Jazz for your excellent services and care.  You are true professionals and I shall definitely recommend you to anyone else looking to ship a pet from Singapore to New Zealand.

Robyn Short [2015 – Jazz EXP NZ]

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Thanks for everything. I collected Cookie on Thursday morning at LHR and everything went very smoothly. He is a bit cold in the UK (understandably!) but other than that he is absolutely fine!

Really appreciate all your help – we were very impressed with Mitchville’s service

Patrick Richardson [2015 – Cookie EXP LHR]

Thank you for clearing Boss through the airport arrival process last evening. I am impressed that someone answered the phone call after office hours last evening, as I had not heard from your agent who was assigned to pick up Boss almost 2 hours after the flight arrival. He subsequently called me to let me know that he had seen Boss and that he was well. That was a relief. His estimated arrival time at our home was spot on. The whole process from the application of the import permit through to the delivery of Boss to our home was efficiently handled.

CW Lim [2015 – Boss IMP MEL]

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