I would like to thank the team at Mitchville, in particular Ophelia, for the exemplary service and care shown to my dog Reiff as well as me and my family during Reiff’s move from SG to NZ.
When I first looked for pet relocation agents for the move, I had considered going with newer and smaller companies as I thought that they would be more personal and thus show greater care to my dog than the larger and more established companies. I explored 3 companies and in the end opted to go with Mitchville because they were the most experienced and worked most closely with the quarantine facility I chose in NZ. I was not disappointed and even very pleasantly surprised. Not only did Mitchville give me the best quote and sought to help me save costs where possible, they obviously knew their job very well and showed great care and attention to their clients. Ophelia was the most prompt in replying all emails, answering all of my queries and paying attention to every detail to ensure the safety and comfort of Reiff in his travel. When Reiff had a mini drama with his blood tests, Damian and Ophelia were always ready to answer the phone, gave sound advice for every step needed, and followed up with all parties without delay. Ophelia worried with us and rejoiced with us, until everything was resolved and Reiff was safely in NZ. It will be hard to find another company as experienced, good value, and yet willing to go the extra mile as Mitchville.
Jasmine Mok, EXP AKL, 20 October 2015
Thank you for the offer. Unfortunately, I need to inform you that we have choose another option. However, I want to give you our feedback that we were really satisfied with the way how you served and supported us.
Beatrice Rieger, EXP
Thank you both for all your assistance with this move and I will definitely be recommending your services. I know I probably stressed a bit too much but appreciate that you understood what I was going through. I am looking forward to having them finally home with me eventually.
Maureen, IMP DXB, 20 October 2015
Just a quick note to say a huge thank you to you and all at the Mitchville Team for the safe transport of our 3 cats. They arrived safe and well in Wales on Friday after their long journey and settling in nicely. I have been very impressed with your service and will recommend to others.
Carolyne Phillips , EXP LHR, 3 September 2015
Thank you for your professional handling of my pet dog, Lakshmi during her transit from Singapore to Australia and from Melbourne to Perth. I know she was in good hands but she was terribly frightened when she left. We were so concerned and were worried if she could tolerate such a drastic change as she was more than 11 years old Japanese Spitz.
Your colleagues were very understanding to the seperation anxiety of the pet and pet owners. She has settled well with my family in Perth now.
Kalai, EXP PER, 27 August 2015
Wilma’s doing very well and settling in to her new home, happier and more playful than ever. She’s loving the walks around the community here and making plenty of new friends, plus she very quickly found a new favourite place to take a nap. Thanks to you, Ophelia and Susan for all your support to make it a safe and smooth journey for Wilma. We’d definitely recommend your team to others in future.
Tim Shanley, EXP SFO, 27 August 2015
Thank you for your help. The cats have arrived safe and sound. Attached a picture of them contemplating their new environment…
Dirk Van De Putte, EXP BRU, 18 August 2015
I would like to thank the Mitchville team for the safe transportation and delivery of our two dogs Sally and Golda to Hong Kong. They arrived happy and healthy.
They were obviously very well looked after both in Singapore and in Hong Kong by Jenny.
Edmund Morley, EXP HKG, 31 July 2015
I just wanted to drop you are line to say thank you for organising the transit of our beloved dog, Rommel. In particular navigating through the red tape at Heathrow airport.
You’ll be pleased to hear that he has instantly settled in with my parents and has enjoyed spending most of the day froleking in the garden.
Lauren, EXP LHR, 21 July 2015
Thank you all for getting the big guy safely to us. We are in our new local pub with him celebrating his safe arrival.
Alexy, EXP LHR, 6 July 2015
Jagger has reached safely to Pune. We picked him up in Mumbai and drove with him to Pune. He was very traumatised but is slowly recovering.
Thanks for all your help with the move, it got really tense with the change of flights and delays but we got jagger here in the end.
Abi, EXP BOM, 3 July 2015
Thank you for your good wishes . Yes, they landed safely and by 6.30 , Kenny had them in his vehicle at CAPQ, and helped move them into the building so I could give Bullet his medicine. Kenny was most helpful and kind in getting the officer to process them speedily. He even helped scan their microchips to hasten the processing . It is unbelievable how fast it was all completed .
We are grateful to Mitchville for the way our pets’ move back from Melbourne was handled professionally. Dyea was most helpful over the phone during the stressful final days before the departure. We are very appreciative.
Mitchville Relopet helped us in our pets’ move to Melbourne in 2013, and now you have helped in their return . We were pleasantly surprised when we were told that you are the preferred partner of Jet Pets our movers in Melbourne. You have a very good reputation in Australia; even the officers at Spotswood Quarantine Centre spoke highly of you when our pets were there in 2012. Clearly that reputation is well deserved .
Once again, thank you for helping our pets come home safely.
Gregory and Sue Wong, IMP MEL, 11 March 2014